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Evidence Guide: MSS405019 - Develop a Balanced Scorecard

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS405019 - Develop a Balanced Scorecard

What evidence can you provide to prove your understanding of each of the following citeria?

Develop strategy map for Balanced Scorecard operation

  1. Develop strategic objectives of an organisation in consultation with stakeholders
  2. Check strategic goals and objectives include those which make the organisation unique
  3. Consult with employees and customers to confirm strategic objectives address real issues and problems or amend as needed
  4. Categorise strategic objectives into the major perspectives of financial, customer, process, innovation and learning, and growth
  5. Add perspectives to accommodate any strategic goals and objectives that do not fit major perspectives
  6. Map strategic objectives showing cause/effect flows
  7. Validate or amend strategy map with input from stakeholders
  8. Identify possible KPIs and metrics for each strategic objective
  9. Consult with stakeholders to evaluate impact of possible KPIs on behaviours required to meet the total performance goals and objectives
  10. Facilitate agreement on KPIs, metrics and target KPI levels
Develop strategic objectives of an organisation in consultation with stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check strategic goals and objectives include those which make the organisation unique

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with employees and customers to confirm strategic objectives address real issues and problems or amend as needed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Categorise strategic objectives into the major perspectives of financial, customer, process, innovation and learning, and growth

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Add perspectives to accommodate any strategic goals and objectives that do not fit major perspectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Map strategic objectives showing cause/effect flows

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Validate or amend strategy map with input from stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify possible KPIs and metrics for each strategic objective

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with stakeholders to evaluate impact of possible KPIs on behaviours required to meet the total performance goals and objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate agreement on KPIs, metrics and target KPI levels

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop reporting systems

  1. Identify strategic and operational drivers
  2. Identify alignment of KPIs to strategic and operational drivers
  3. Develop reporting structures which align responsibilities with reported information
  4. Develop processes for data collection and generation and distribution of Balanced Scorecard and strategy map reports
Identify strategic and operational drivers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify alignment of KPIs to strategic and operational drivers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop reporting structures which align responsibilities with reported information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop processes for data collection and generation and distribution of Balanced Scorecard and strategy map reports

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement a Balanced Scorecard strategy

  1. Analyse pattern of performance as revealed by strategy map
  2. Determine causes of poor performance as displayed by the Balanced Scorecard
  3. Take action to improve total performance
Analyse pattern of performance as revealed by strategy map

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine causes of poor performance as displayed by the Balanced Scorecard

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take action to improve total performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge